01775-637120At An-Nusra, we are committed to ensuring your satisfaction. If you are not fully satisfied with your purchase, we’re here to help.

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Return Eligibility

You can return a product if:

The item is damaged, defective, or incorrect.

You notify us within 3 days of receiving the product.

The product is unused, in original packaging, with all tags/accessories intact.

Note: Items such as personal care products, underwear, or used electronics are non-returnable, unless they are defective.

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Return Process

To initiate a return:

1. Contact our support team at contact@annusra.com or call 01775-637120 within 3 days.

2. Share order ID, product photos, and reason for return.

3. Our team will review and approve the return request.

4. You must send the product back through your preferred courier or we will arrange pickup (if applicable).

5. Once we receive and inspect the item, we’ll issue a refund or replacement.

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Refunds

Refunds will be processed within 7 business days after product inspection. Refund methods include:

Bkash/Nagad (for mobile payments)

Bank Transfer (for card payments)

Store Credit (optional)

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Non-Refundable Situations

Damage caused by the customer

Missing original packaging or accessories

Product used or tampered

Return request after 3 days

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Exchange Option

If you prefer, you may exchange the returned item with another product of equal or lesser value (based on stock availability).

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Important Notes

Shipping charges are non-refundable unless it was our error.

We reserve the right to deny any return that doesn’t meet our policy.

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Contact for Returns

If you have questions or need assistance, please contact:

Email: contact@annusra.com
Phone:01775-637120
Address:  ঢাকা মেডিকেল এর পাশে , Dhaka, Bangladesh, 1000

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Thank you for shopping with An-Nusra – Your Trusted Online Store for Affordable & Quality Products.